United States (USA) Returns
Domestic orders in the USA as well as APO/FPO/DPO and U.S. Territories can be returned within 15 days from the date of purchase by printing your own free UPS return shipping label. Returns over 15 days from the date of purchase do not qualify for return/exchange or store credit.
To start a return email: info@dermasuri.com
Dermasuri Return Policy
We want you to love your Dermasuri purchase. If you are not completely satisfied, you may return eligible items within 15 days of receiving your order for a full refund.
Return Conditions
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Items must be unused, unopened, and in original packaging.
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Items must be returned in the same condition in which they were received.
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A receipt or proof of purchase is required for all returns.
For hygiene and safety reasons, used personal care products are not eligible for return.
Return Shipping
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Return shipping costs are not covered by Dermasuri.
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For your convenience, we can provide a prepaid return label. If label is used, a $7.99 return shipping fee will be deducted from your refund.
Incorrect Shipping Information
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Customers are responsible for providing accurate shipping details at checkout.
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Orders shipped to an incorrect address provided by the customer are not eligible for a refund.
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If reshipment is requested, the customer will be responsible for the full cost of the product and shipping.
How to Start a Return
To initiate a return, please contact us at info@dermasuri.com. Our team will provide return instructions and next steps.
Refund Processing
Once your return is received and inspected, refunds are processed within 2–3 business days.
You will receive an email confirmation with your refund details.
Refunds are issued to the original payment method used at checkout.
If you have any questions or experience any issues with your return, please contact us at info@dermasuri.com. We’re here to help.